Information We Collect

At ServSuwell, we collect information you provide directly to us, such as when you create an account, purchase solutions, subscribe to our insights, or contact us for consulting support.

Personal and Corporate Data

• Name, contact information, and business role
• Payment and billing information
• Service usage and system logs
• Account credentials and security tokens
• Communication preferences

How We Use Your Information

We use the information we collect to:

• Process and fulfill your solution orders and contracts
• Provide technical service and 24/7 support
• Send you corporate communications (with consent)
• Enhance our software features and consulting services
• Maintain security and comply with legal obligations (GDPR, CCPA)

Information Sharing

We do not sell, trade, or otherwise transfer your information to third parties without your explicit contractual consent. We may share your information with trusted partners only for the purpose of service delivery:

• Secure cloud hosting and infrastructure providers
• Payment processors for transaction processing
• Certified partners necessary for consulting fulfillment
• Legal authorities when required by law

Data Security

We employ industry-leading encryption and security protocols (including ISO 27001 standards) to protect your information against unauthorized access, alteration, disclosure, or destruction. Our infrastructure is engineered for resilience and security.

Your Rights

As a client, you maintain full control over your data. You have the right to:

• Access and update your stored information
• Request data porting or deletion (subject to contractual terms)
• Opt-out of marketing communications

Contact Us

If you have any questions about this Privacy Policy or our security framework, please contact us at:

Email: privacy@servsuwell.com

Acceptance of Terms

By accessing and utilizing ServSuwell.com and our services, you accept and agree to be bound by the terms, service level agreements (SLAs), and provisions of this agreement.

Service License

ServSuwell grants a non-exclusive, non-transferable license to use our proprietary software solutions solely for your internal business operations, subject to the terms of your agreed-upon Service Level Agreement (SLA). Under this license you may not:

• Reverse engineer, decompile, or disassemble any ServSuwell software.
• Resell, sublicense, or commercially exploit any service or solution.
• Use our services in any manner that violates local or international law.

Pricing and Payment

• Pricing for ongoing services is defined in your Master Service Agreement (MSA) and is subject to annual review/renewal.
• All consultancy fees are billed as per the agreed-upon project milestones.
• We reserve the right to suspend service for payments overdue by more than 30 days.
• We accept secure bank transfers and corporate credit accounts.

Service Level Agreement (SLA) and Warranties

We warrant that our solutions will perform substantially in accordance with the specifications set forth in your SLA. We offer a 99.9% uptime guarantee for all core software services, with specific remedies detailed in the full SLA document.

Limitation of Liability

In no event shall ServSuwell or its suppliers be liable for any indirect, consequential, or punitive damages (including, without limitation, loss of business data or profit) beyond the total fees paid by the client in the twelve (12) months preceding the claim, as defined in the MSA.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction specified in the Master Service Agreement.

Contact Information

For questions regarding these terms and conditions or to request a full MSA/SLA copy, please contact us at:

Email: legal@servsuwell.com